Renewals Specialist

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

As a Renewals Specialist, you'll be a key player in our newly created Renewals organization, helping ensure our customers continue to thrive with Sovos solutions. This quota-carrying role puts you at the intersection of customer relationships and business growth, where your ability to build trust, negotiate effectively, and drive results will directly impact our success. You'll work closely with Account Management and Customer Success teams while managing your own portfolio of SaaS customer renewals.

More specifically, you will:

• Build and nurture relationships with key stakeholders within customer organizations to understand their evolving needs and ensure long-term partnerships
• Collaborate with Account Management and Customer Success teams to develop comprehensive account plans that drive retention and growth
• Proactively identify and capitalize on renewal upsell opportunities within your assigned territory
• Lead customer negotiations to secure successful renewals while balancing customer needs with company objectives
• Partner with internal stakeholders to resolve account issues that may impact renewal outcomes
• Maintain operational excellence throughout the renewal process, addressing challenges promptly and effectively
• Deliver predictable forecasting and consistently meet or exceed renewal targets
• Quickly adapt to new systems, processes, and product offerings as the business evolves

What We Need From You

• 1-3 years of experience in renewals management or account management within the software industry, with a focus on SaaS solutions and services
• Advanced English (mandatory)
• Proven track record of achieving sales or renewal quotas
• Strong negotiation and communication skills with the ability to navigate complex customer conversations
• Experience building and maintaining strong client relationships while advocating for customer needs
• Ability to balance the needs of multiple stakeholders within tight timelines and resource constraints
• Effective problem-solving skills with a track record of resolving issues promptly
• Proficiency with Microsoft Office applications; Salesforce CRM experience is a plus
• Ability to work independently and collaboratively in a fast-paced, global environment
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health Benefits
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.