Renewals Specialist

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. 

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

As a Renewals Specialist, you will play a pivotal role in managing and renewing contracts with our valued clients, ensuring their satisfaction and loyalty. This role requires exceptional communication skills, a solid understanding of managed services, and a commitment to nurturing customer relationships. You will collaborate closely with our sales and account management teams to guarantee timely and accurate renewals while identifying opportunities for upselling. Keeping our renewal database up to date will also be key to your success.

If you're looking to advance your career in a dynamic and fast-paced organisation, this position might be the perfect fit for you!

Key Responsibilities:

Your duties will include, but are not limited to:

• Monitor and Track Contracts: Keep a close eye on the expiration dates of managed service contracts.
• Engage Clients Proactively: Initiate discussions with clients about renewing their contracts well in advance.
• Present Proposals: Prepare and present tailored contract renewal proposals that meet clients’ needs.
• Negotiate Terms: Negotiate contract terms, pricing, and service level agreements to secure renewals successfully.
• Build Relationships: Establish and maintain strong, trust-based relationships with existing clients.
• Address Concerns: Actively listen to client concerns, providing effective solutions to enhance their satisfaction.
• Serve as a Contact Point: Be the primary contact for clients throughout the renewal process.
• Stay Informed: Keep abreast of the latest trends and technologies in managed services to inform clients.
• Educate Clients: Inform clients about the advantages of renewing their contracts and highlight any new services or enhancements available.
• Collaborate with Teams: Partner with technical teams to address client inquiries and ensure their technical requirements are met.
• Identify Upsell Opportunities: Discover and promote additional services or solutions that could benefit our existing clients.
• Maximise Revenue: Develop and implement strategies to maximise revenue and profitability from our client base.
• Maintain Accurate Records: Ensure meticulous records of contract renewals, negotiations, and client interactions are kept.
• Ensure Compliance: Adhere to all legal and regulatory requirements concerning contract renewals.
• Collaborate on Compliance: Work with legal and compliance teams to review and approve contract terms.
• Coordinate Billing: Collaborate with offboarding and billing teams to confirm terms and ensure accurate billing processes.

The Successful Candidate Will Have:

• Basic proficiency in English and Math.
• Previous experience in contract renewal management, customer relationship management, or a related role within the Managed Service Provider (MSP) or IT services sector (preferred).
• A solid understanding of managed services, IT solutions, and current technology trends.
• Exceptional communication and negotiation skills.
• A collaborative mindset, capable of partnering with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Outstanding attention to detail and organisational skills.
• Knowledge of legal and regulatory requirements related to contracts and data privacy (optional).
• A KPI-driven approach with a focus on revenue generation and customer retention.

Join Us!

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team. Together, let’s drive innovation and excellence in Change & Release Management!

At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
 

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team [email protected] for more information.