At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.
We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.
We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
As a Renewals Specialist at Everway, you will help drive customer retention across a high-volume portfolio of smaller education accounts. Focused primarily on transactional renewals, you’ll use automation tools and online payment systems to ensure timely and seamless customer experiences.
You thrive on organization, time management, and working behind the scenes to keep operations running smoothly. You will play a critical role in making sure every customer has a positive, consistent renewal experience—ensuring renewals are completed accurately, on or ahead of schedule.
Responsibilities:
- Quote generation & follow-up: Create, send, and follow up on renewal quotes for assigned accounts using Salesforce, ensuring renewals are closed on or ahead of schedule.
- Email communication: Manage inbound and outbound customer communication using Gainsight workflows, personal and shared inboxes.
- Customer support (non-sales): Guide customers through renewals, answering renewal related questions via phone, email, or video call and routing others to the correct internal team when needed.
- Data accuracy: Maintain Salesforce hygiene—updating records, renewal stages, close dates, and customer activities in real-time.
- Operational SLA ownership: Meet or exceed quote generation and on-time renewals timelines.
- Exception routing: Identify and escalate scenarios that require Sales, Success or Management intervention.
- Process compliance: Follow documented SOPs for quoting, pricing, discounting, approvals, and customer responses.
- Demonstrate success-by managing high-volume renewals, with excellent time management, organization, and attention to detail.
Essential Criteria
- 1+ year experience handling customer renewals, billing, or revenue operations.
- Strong written and verbal communication skills across email, phone, and video.
- 1+ year working with revenue data (quotes, pricing, ARR, discounts) with high accuracy.
- Proficiency with CRM and productivity systems (Salesforce, Excel/Sheets, Gmail, Gong).
- Demonstrated ability to manage high-volume tasks with precision and consistency.
- Problem-solver with sound judgement on when to escalate issues.
- Self-motivated, organised, and effective working independently within a remote team.
- Strong sense of ownership and accountability toward revenue goals.
Desirable Criteria
- 1+ year experience with EdTech or SaaS sales and/or renewals
- Prior experience with Salesforce and/or Gong.
- Prior experience supporting North American customers or customers in different time zones.
Please submit your application on out website by Friday 12th December 2025.
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Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
You can view our Recruitment and Selection Policy here.
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What We Do
Our Shared Vision: Everyone Can Learn Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them. One TRUSTED Source Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success. One CONVENIENT Platform n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards. The RIGHT Total Solution for Your Students Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow
