AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Renewals Specialist
Location: London UK
Employment Type: Full-Time
The Job
The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts. You are a subject matter expert on the commercial processes and practices. You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price. You maintain accurate account status details within salesforce and escalate observations to your line manager for resolution by other account stakeholders.
Responsibilities
Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
Responsible for renewals process from first contact to close for the assigned customers:
Understand customer requirements
Introduce customers to the renewal cycle/process
Create and issue renewals quotations
Forecast Renewals Opportunity status
Track and expedite purchase orders
Close renewals opportunities On-time
Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
Provide process or quotation related support to Sales Account Managers and Customer Success Managers
Other Duties may include:
Support evolving renewal processes aimed at improving renewal efficiency
Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
Assist Business with any other activity required to fulfil role
Skills & Experience
Proficient knowledge and the application of renewal process, policies and pricing
Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model.
Experience using Salesforce.com
Put people first, working effectively with individuals and teams, customers and partners
Plan ahead and work in a systematic and organized way.
Focus on customer satisfaction and deliver a quality renewal customer experience.
Commercially aware and business minded
Get to the heart of complex problems and issues. Apply own expertise effectively for problem-solving.
Able to Communicate and network effectively.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
UK Benefits include:
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Top Skills
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners.
Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability.
Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK.
Learn more at www.aveva.com
