Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.
Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.
The Role
The Renewals Specialist is responsible for the transactional details of renewing our current customer base. At the end of the contract, the renewals team processes the renewals for these customers. When customers have not gotten the value they need and are potentially churning, the renewals specialist will take action to encourage customer renewal, and in partnership with an Account Manager, strategize & assist in implementing strategies to improve the likelihood of renewal.
You will be primarily responsible for tracking and processing renewals. Primary metrics for this role are proportion of on time renewals, and renewals saved (both quantity and revenue value).
You’ll have the opportunity to drive millions of dollars of impact for Outreach. This is the kind of role that you build up around yourself in the way you want to work. You will shape the future of what renewals look like at Outreach for years to come.
Location
This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
Your Daily Adventures Will Include
- Partner with Sales (Account Managers & Sales Leaders), Revenue Operations, BI and Support teams to save renewals where a customer is likely to, or has notified us of intention to churn
- Track KPIs to measure performance of specific actions and campaigns on customer behavior
- Manage a queue of upcoming needs for customer contracts
- Keep current and accurate on forecasting customer outcomes
- Design, Maintain, Evaluate and Iterate team workflows to ensure top notch effectiveness
- Interpret customer feedback, and create new processes to improve customer experience
Our Vision of You
- 2-4+ years of experience in a SaaS environment
- BA/BS degree or equivalent professional experience required
- Experience developing processes and programs which optimize the customer experience or positively influence renewals process
- Highly organized self-starter with the ability to work independently at all levels of the org
- Experience managing forecasts and metrics
- Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk
- Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets
The annual base salary range for this role is $45,000 - $50,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
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Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
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What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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