Renewals Specialist

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

You will be working directly with our customers to renew their MongoDB contracts owning the renewal process from 120 days prior to renewal expiration. Given this is a new team at MongoDB you will contribute to developing our renewal process and playbooks to delight customers and deliver strong renewal results.

Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy and solid relations with internal stakeholders. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What you will be doing

As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

• Renewal Management
• Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the Renewal Rate
• Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals
• Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies
• Customer Engagement
• Build and maintain strong relationships with customers to understand their usage, needs and challenges
• Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB
• Negotiation and Objection Handling
• Collaborate with customers to address any objections or concerns related to renewals
• Negotiate contract terms and pricing to achieve win-win agreements
• Data Analysis
• Utilize data and reporting tools to track renewal performance, forecast renewals , and identify at-risk accounts
• Provide regular updates to the management team on renewal status and key metrics
• Cross-functional Collaboration
• Work closely with the sales, customer success, and other stakeholders internally to ensure a coordinated approach to renewals

We’re looking for someone with

• 3+ years of quota-carrying experience in a fast-paced and competitive market with a focus on closing Renewals
• Bachelor's/Master’s degree in engineering or business
• A proven track record of overachievement and hitting sales targets
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• Strong problem-solving, organization and negotiation skills
• Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
• Talent for building solid relationships with internal and external stakeholders
• Driven and competitive. Possess a strong desire to be successful
• Prior exposure to database, cloud and infrastructure technology is a plus
• Fluent in German & English is required, plus additional languages would be an advantage

Things we love

• Passionate about growing your career in the largest market in software (database)
• Familiarity with databases, develops and open source technology a plus

Why join now

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings, including our comprehensive Sales Bootcamps and development programs
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.