Your Daily Adventures Will Include
Renewal Execution: Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones. Partner with AMs during weekly renewal reviews and escalations.
Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.
Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.
Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.
Our Vision of You
2 plus years of experience in a SaaS environment.
BA/BS degree or equivalent professional experience.
Curious about AI and eager to apply it in practical ways.
Experience developing processes and programs which optimize the customer experience or positively influence renewals process.
Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.
Experience managing forecasts and metrics.
Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.
Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets.
Skills Required
- 2+ years of experience in a SaaS environment
- BA/BS degree or equivalent professional experience
- Curiosity about AI and willingness to apply it practically
- Experience developing processes and programs that optimize customer experience or improve renewals
- Strong organization and self-direction, with ability to work independently and collaborate across organizational levels
- Experience managing forecasts and metrics
- Experience with CRM, project management, and customer success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk
- Intermediate data analysis skills using tools such as Tableau, Excel, or Google Sheets
- Ability to work in the Atlanta office 2–3 days per week in a hybrid arrangement
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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