What you’ll be doing
Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close
Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale
Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date
Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends
Proactively identify at-risk accounts and develop action plans to reduce churn and contraction
Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team
Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC
Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness
Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort
What you should bring
2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role
French language proficiency — comfortable managing customer conversations in both French and English (written and verbal)
Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes
Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)
Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment
Previous experience in a startup, high-growth tech company, or fast-paced environment
Experience with Gainsight or a similar Customer Success platform (strongly preferred)
Experience with Apollo or outreach sequencing tools (preferred)
Skills Required
- 2-3 years of experience in renewals, account management, customer success, or similar role
- French language proficiency in written and verbal communication
- Experience using AI tools to automate workflows
- Salesforce CRM experience
- Strong spreadsheet proficiency (Excel or Google Sheets)
- Experience negotiating contracts in a high-volume environment
- Experience in a startup or fast-paced tech environment
- Experience with Gainsight or similar platform
- Experience with Apollo or outreach sequencing tools
What We Do
CoderPad is a technical interview platform for leading development teams. It enables a quick, accurate read on a candidate’s skills. CoderPad works like an IDE to help candidates easily share their skills and ensure you understand how they work. Through both collaborative coding sessions and take-home assignments, CoderPad is with you at every stage of the hiring process. CoderPad puts the developer experience first. Its speed and reliability are second to none — and its interface is intuitive and simple to use. It provides a canvas for you to create a personalized interview process that is unique to your team’s needs. Because every team is different — and every candidate wants to learn about you in the hiring process. CoderPad helps you find better technical candidates - faster. It delivers unparalleled experience to both interviewers and candidates. And, as your team grows, it's easy to scale. That’s why nearly 2,000 companies around the world, including Netflix, Slack and Snowflake, rely on CoderPad.
