At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact:
• In this role, you will be able to drive conversions, industry leading renewal rates, and maintain a large volume of renewals with a high call and email volume daily. Minimum 30 per day covering the North America territory (Night Shift).
• Collaborate with customers, partners, and internal stake holders (legal, finance, sales, support, engineering, etc.) in a hybrid work environment.
• Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors within our existing customer base to drive high ROI on SWI
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities
• Identify and execute strategies to decrease churn across assigned customer base
• Prioritize responsibilities within your customer segment differentiating between accounts at risk and balancing daily activity and velocity sales
• Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
• Help maintain accurate customer records including licenses, software expiration dates, shipping address, updating customer contact information, etc.
• Working with various departments across the organization to advocate for the customer and work together to resolve any issues including but not limited to; assisting with collection efforts, working through legal requirements, launching new pilot programs, escalating issues to support & engineering, etc.
• Ability to negotiate and move time frames while closing sales with a very high customer experience
• Raise issues and trends identified in your customer segment to the broader organization for analysis and resolution
• Above all – access the customer’s sentiment and advocate on their behalf to ensure the optimal customer experience
Competencies
• Outstanding Communication: Excellent communication skills both verbal and written.
• Detail Orientation: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Sense of Urgency: Strong sense of urgency combined with business acumen to manage multiple issues and/or projects successfully bringing them all to resolution in a timely manner.
• Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements.
• Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers in order to exceed customer expectations.
• Product Knowledge: Ability to develop a strong product understanding and system knowledge to demonstrate the value of the software and identify up-sale opportunities
Your Experience:
• 2+ years’ experience in quota carrying role
• 2+ years’ experience in technical sales role
• Bachelor’s Degree from an accredited university or equivalent work experience
• Ability to network and build trust both internally and externally
• Ability to navigate and bring clarity to complex situations
• Enjoys working in a fast paced, team focused environment
• Previous experience with CRM - NetSuite, Salesforce; Tableau, Gong, Outreach and others, is a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Skills Required
- 2+ years of experience in a quota-carrying role
- 2+ years of experience in a technical sales role
- Bachelor’s degree from an accredited university or equivalent work experience
- Ability to network and build trust internally and externally
- Ability to navigate and clarify complex situations
- Previous experience with CRM systems such as NetSuite, Salesforce, Tableau, Gong, or Outreach
SolarWinds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.
-
Healthcare Strength — Health coverage and related benefits are frequently characterized as solid parts of the package. Feedback suggests medical plans and general perks stand out compared with sentiments about base pay.
-
Leave & Time Off Breadth — Paid time off is often highlighted positively. Feedback suggests time-away policies contribute meaningfully to overall satisfaction with benefits.
-
Wellbeing & Lifestyle Benefits — Wellbeing support, inclusion groups, and a supportive workplace culture are emphasized. Feedback suggests these programs enhance the perceived value of the total rewards package.
SolarWinds Insights
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
