French Speaking Renewals Representative

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LastPass is looking for a French speaking Renewals Representative:

As a Renewals Representative, you will play a key role in managing and advancing renewal opportunities across various systems. You will oversee the entire renewal cycle for our existing customer base while also identifying opportunities for growth and expansion.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In addition to the Global Renewal team, you will regularly collaborate with teams such as:

• Customer Success
• Support
• Sales
• Leadership

What are some of the exciting challenges you will be working on?

• Renewal Strategy – You will own, drive, and lead the renewals process in collaboration with the Customer Success team to preserve and enhance customer contracts and relationships.
• Renewal Execution – You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks, ensuring on-time commitments. You will negotiate and execute renewal contracts (in partnership with legal) that align with customer goals.
• Renewal Forecasting – You will maintain and report an accurate, rolling 90-day forecast of renewals within your territory.
• Account Growth – You will discover and identify upsell and cross-sell opportunities during contract renewal to maximize customer growth.
• Revenue Retention – You will develop and implement a playbook for renewal engagement, optimizing revenue retention.

What does it take to work at LastPass?

• Proven experience in a similar role
• Excellent communication skills, both written and spoken, including fluency in English and French
• Demonstrated success in building customer relationships and effectively owning, driving, and leading the renewals process
• Strong relationship-building and renewal engagement skills, self-motivated, with a passion for success and growth as we expand

It's great, but not required:

• Leadership experience
• Salesforce experience

Why LastPass?

• Market-leading password manager
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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