Renewals Partner

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Customer Success team is seeking a Renewals Partner to manage contract renewals, ensure customer retention, and optimize revenue opportunities through effective project management and communication. Reporting to the RVP of Customer Success and Renewals, this role requires strong organizational skills and collaboration with various cross-functional teams, including Customer Success, Account Managers, Legal, Finance, and Product. to maintain strong customer relationships and streamline the renewal process.  This is a compelling opportunity for someone who enjoys a broad scope, high impact, and cross-functional collaboration.

What you’ll do:

• Manage the end-to-end renewal process for existing customers by engaging with customers to ensure a seamless renewal experience and addressing any concerns

• Collaborate internally with sales, customer success, legal and finance teams to optimize renewal strategies

• Engage with customers to position BetterUp's strategic value proposition during the renewal cycle; proactively communicate with them about upcoming renewals, pricing adjustments, and contract terms

• Create proposals and contracts for existing customer renewals

• Negotiate and manage renewals, including maximizing client spend, uplift, and contract length

• Provide accurate forecasts to sales manager to communicate health of the renewals pipeline, significant trends, and any potential risks that may impact churn

• Maintain accurate records of renewals, customer interactions, and contract details in Salesforce

• Assist in the development and implementation of renewal policies and best practices, and iterate and provide customer feedback on the renewal experience

If you have some or all of the following, please apply:

• 4+ years of experience in B2B SaaS, technology, or professional service-based industries, with a background in renewals, sales, or account management.

• Familiarity with contract management and legal terms related to renewals, preferred.

• High cognitive agility with a growth mindset and a bias toward action; always pushing pace and team progress through data-informed decisions, with an ability to multi-task and manage a high volume of accounts.

• Comfortable with negotiation and discussions with procurement departments.

• High confidence in managing customer quoting, contracts, and terms.

• Strong customer-facing acumen and communication skills.

• Experience working cross-functionally with internal stakeholders, to maintain strong customer relationships and streamline the renewal process.

• Commitment to high-quality work and craftsmanship, with a strong attention to detail and excellent organizational skills.

• Perseverance and grit, maintaining a positive attitude during challenging times, and leveraging data to navigate uncertainty.

• Strong internal compass and sense of duty, self-motivated and goal oriented, with the courage to take ownership of outcomes.

This is a fantastic opportunity to make a significant impact on our customer retention and renewal best practices by driving greater efficiency and success for the team.

Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $84,000.00 – $144,000.00.

If you live in New York, the base salary range for this role is: 

• $96,000.00 – $144,000.00: New York City

• $84,000.00 – $126,000.00: Albany, Buffalo, Nassau, Newburgh, Rochester

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

#LI-Hybrid