Renewals Operations Specialist

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Renewals Sales Support Coordinators / Specialists

Location: Remote UK

SS&C Blue Prism

SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.

• Exceed customer expectations, stay competitive, accelerate growth.

Why You Will Love It Here!

• Flexibility: Remote Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

The goal is to provide administrative and operational support for the renewal’s sales process, enabling the sales team to focus on customer retention, upselling, and closing deals. By streamlining the renewals workflow, handling routine tasks, and providing timely data, this support team will improve renewals efficiency, reduce churn, and increase customer satisfaction, ultimately driving recurring revenue for the organization.

What you will get to do:

• Renewal Management: Execute renewals in a 90-day cycle to retain active clients within the assigned territory. Manage the renewal process end-to-end using CRM tools effectively, ensuring timely closure.

• Meet quarterly goals set by management

• Optimize Renewals Efficiency: Reduce the administrative load on the sales reps, enabling them to focus on customer relationship management and upsell opportunities.
• Improve Retention and Renewals Rates: Use provided tools and processes to drive higher renewals conversion rates.
• Ensure Seamless Operations: Maintain accurate records of customer renewals, contracts, conversations, and forecasts in the CRM system.

• Renewal Tracking and Monitoring:
  • Track upcoming renewals and provide timely reminders to sales representatives.
  • Ensure that all renewal opportunities are quoted correctly, and quotes are provided to the customer via the Account Rep on time.
  • Maintain up-to-date customer records in the CRM, ensuring renewal dates, forecasting values, contact details, and previous interactions etc are accurate.
  • Ensure that renewal documents are accurate, compliant with company policies, and delivered to Account Managers promptly.
• Reporting and Analysis:
  • Generate reports on renewals pipeline, renewal rates, and upcoming renewals.
  • Track renewals performance, identify trends, and provide insights to the sales team to adjust strategies.
• Internal Coordination:
  • Coordinate with CS, finance, and operations teams to ensure all data and ARR figures are correct
  • Ensure the timely processing of renewals, addressing any internal bottlenecks that may cause delays.

• Renewal Upsell Support:
  • Assist the sales team in identifying opportunities for upselling or cross-selling and co term during the renewal process.
  • Provide sales reps with data on previous purchases and potential additional services or products that could be offered.

What you will Bring:

• Proficiency or the ability to quickly learn Salesforce, Salesforce CPQ, PowerBi and Microsoft Office Suite.
• Excellent Communication skill both, written and verbal.
• A basic understanding of contract terms, pricing models and general renewals processes and clauses

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.