We are looking for a Renewals Operations Manager to join our Renewals sales teams.
About You — experience, education, skills, and accomplishments- Bachelor’s degree or equivalent relevant experience.
- At least 5 years of relevant experience in renewals, sales operations, customer success, account management, or a related commercial role.
- Proven track record of managing customer relationships and achieving sales, renewal, retention, or revenue targets.
- Experience creating, updating, and analyzing reports related to subscription activity, contract status, renewal performance, or sales metrics.
- Experience providing accurate forecasts, updates, and insights on renewal opportunities to leadership or senior stakeholders.
- Strong working knowledge of CRM systems, sales tools, and technologies used to support sales or renewal processes.
- Experience working in a subscription-based, SaaS, information services, or technology-enabled business.
- Experience supporting renewal planning and contributing to sales or retention strategies.
- Strong understanding of market trends and how they influence customer needs, retention, and renewal decisions.
- Engage with customers to identify renewal opportunities, understand specific needs, and provide advanced support throughout the renewal process.
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and support renewal sales.
- Maintain and strengthen relationships with key customers through strategic communication and exceptional service to support satisfaction and loyalty.
- Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies.
- Create, update, and analyze detailed reports on subscription activities, contract status, renewal performance, and key metrics.
- Continuously build knowledge of Clarivate’s product offerings and market trends to improve renewal sales effectiveness.
- Drive achievement of sales and renewal targets.
- Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
This is a full-time, permanent position, primarily working core business hours in the UK, with flexibility to collaborate with global stakeholders as needed.
This is a hybrid position based in our London office, working in the office up to 3 days a week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree or equivalent relevant experience.
- At least 5 years of relevant experience in renewals, sales operations, customer success, account management, or a related commercial role.
- Proven track record of managing customer relationships and achieving sales, renewal, retention, or revenue targets.
- Experience creating, updating, and analyzing reports related to subscription activity, contract status, renewal performance, or sales metrics.
- Experience providing accurate forecasts, updates, and insights on renewal opportunities to leadership or senior stakeholders.
- Strong working knowledge of CRM systems, sales tools, and technologies used to support sales or renewal processes.
- Experience working in a subscription-based, SaaS, information services, or technology-enabled business.
- Experience supporting renewal planning and contributing to sales or retention strategies.
- Strong understanding of market trends and how they influence customer needs, retention, and renewal decisions.
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
-
Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
-
Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
-
Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
