Renewals Operations Analyst

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Delinea is seeking a Renewal Operations Analyst based in Mexico City to own the operational backbone of our renewals and customer success motion: who covers which accounts, what they’re carried to, and how we forecast the revenue they protect. Sitting on the Global GTM Operations team, you’ll turn assignments, territories, and quotas into clean, scalable systems and build the Salesforce reporting that gives leaders a real-time read on churn, renewal, and expansion.

This is an individual contributor role for someone who likes precision, owns their numbers, and wants visibility into how a fast-growing SaaS business runs its post-sale engine. You’ll partner closely with Customer Success Managers, Renewal Managers, Finance, and Sales Operations to keep coverage, targets, and forecasts accurate as the business scales.

How This Role Operates

In this role, you will:

Assignments, Territories & Quotas

• Build and maintain account assignments and territories for Customer Success Managers and Renewal Managers, keeping coverage aligned as the business grows

• Establish renewal and expansion target quotas for CSMs and Renewal Managers, and keep attainment reporting current and trustworthy

• Run commission reports and partner with the commissions team to resolve discrepancies and edge cases quickly

Forecasting & Analytics

• Forecast renewals across a portfolio of products, surfacing risk and upside early enough to act on

• Own the churn report end to end, including definitions, data integrity, and the trends leadership relies on

• Design and maintain reports and dashboards in Salesforce that give CS and Renewals leaders clear visibility into pipeline health and performance

Process & GTM Partnership

• Improve the data quality and processes behind assignments, quotas, and forecasting so the system scales without breaking

• Partner cross functionally with Finance, Sales Operations, and CS leadership to keep definitions and numbers consistent across teams

• Identify operational gaps and design repeatable, scalable solutions that reduce manual effort

What You’ll Bring

Required

• 3–5 years in Salesforce administration or Sales Operations

• Strong proficiency building reports and dashboards in Salesforce

• Background in renewal operations and renewal processes

• Sharp attention to detail; you catch the discrepancy before it becomes a problem

• Comfort owning data and driving it to accuracy with minimal direction

Preferred

• 2–3 years supporting a Renewals and/or Customer Success team at a SaaS company

• Finance or accounting background

Bonus

• Proficiency in Power BI

• Gainsight administration experience

Why Join Us

You’ll be the operational engine behind how we retain and grow revenue, with direct visibility into the work that shapes how a fast-moving cybersecurity SaaS company runs its post-sale business. If you like building structure where it doesn’t exist yet and seeing your reporting drive real decisions, this is a role where your work shows up fast.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.