Renewals Operations Analyst

Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area) 
Contract: Permanent Full Time (CLT) - 42h/week
Hours: North American business hours across all time zones, including Daylight Saving Time (EST/EDT, CST/CDT, MST/MDT, PST/PDT). North American statutory holiday schedule will be followed.
Compensation Currency: Brazilian Real (BRL)  

About Us:

Cyncly's end-to-end software solutions connect designers, retailers, manufacturers, contractors, and consumers to make spaces amazing. With the world's largest repository of product content, we equip customers with the tools to transform vision into reality. From inspiration to installation, Cyncly transforms how spaces are imagined, designed, sold, managed, and made.

Cyncly's brands include 2020, Compusoft, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds.

Role Overview:
Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement.
Key Responsibilities:
•    Achieve and exceed monthly / annual renewal targets
•    Engage customers pre- and post-renewal to secure retention
•    Identify upsell/cross-sell opportunities for Sales
•    Maintain accurate CRM records
•    Collaborate across teams to improve customer satisfaction and share feedback

Qualifications:

•    1+ years in a customer-facing role (e.g., Customer Success, Account Management)
•    Proven track record in customer retention and satisfaction
•    Strong interpersonal, listening, and teamwork skills
•    Fluent in English; available across all North American time zones and able to follow North American calendar for statutory holiday schedule.
•    CRM experience (e.g., Salesforce, Totango)
•    Bachelor’s degree and SaaS experience preferred

What we can offer you at Cyncly  

• National Medical Health Plan;    
• National Dental Assistance;    
• Maternity & Paternity extension leave;    
• Life Insurance;    
• Meal/ Restaurant allowance (Alelo Tudo);    
• Home office allowance (if applicable);    
• Education Platforms and training funding;    
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);    
• Annual Profit Sharing Program;    
• Education allowance;    
• DayOff as a birthday gift;    
• Agreement with pharmacies, restaurants and theaters.  

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is working together to not only get things done but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.