Renewals Operations Analyst

Location: Brasil (100% Remote or Hybrid for São Paulo Residents)

Compensation Currency: Brazilian Real (BRL)  

Contract: Permanent Full Time (CLT) - 42h/week, considering North America Timezones. 

PLEASE ATTACH YOUR CV IN ENGLISH    

People with disabilities are welcome at Cyncly!  

About Us    

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).    

Cyncly serves more than 70,000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.  

About the role

As a Renewals Operations Analyst, you’ll play a key part in driving subscription renewals for our SMB customers across North America. You’ll collaborate closely with cross‑functional teams to ensure a seamless renewal experience, directly impacting the customer retention and long-term value. Engaging with customers to understand their needs and help them stay successful with our solutions.

Main responsibilities 

• Achieve and exceed monthly / annual renewal targets;
• Engage customers pre- and post-renewal to secure retention;
• Identify upsell/cross-sell opportunities for Sales;
• Maintain accurate CRM records;
• Collaborate across teams to improve customer satisfaction and share feedback.

Required qualifications 

• Experience in a customer-facing role (e.g., Customer Success, Account Management);
• Proven track record in customer retention and satisfaction;
• Advanced English;
• CRM experience (e.g., Salesforce, Totango);
• Available across all North American time zones and able to follow North American calendar for statutory holiday schedule.

What we can offer you at Cyncly  

• National Medical Health Plan (Unimed);    
• National Dental Assistance (Unimed);    
• Maternity & Paternity extension leave;    
• Life Insurance;    
• Meal/ Restaurant allowance (Alelo Tudo);    
• Home office allowance (if applicable);    
• Education Platforms and training funding;    
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);    
• Annual Profit Sharing Program;    
• Education allowance;    
• DayOff as a birthday gift;    
• Agreement with pharmacies, restaurants and theaters.    

Working for us    

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.  

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.  

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.  

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.