Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
As a Renewals Manager you will serve as a subject matter expert in renewals, owning and driving renewal outcomes for a portfolio of Enterprise customers. Your primary focus will be to maximize customer retention and expansion through timely renewals, proactive risk management, and the identification of upsell and cross‑sell opportunities.
You will lead complex, high‑value renewal negotiations for enterprise accounts and partner closely with Sales, Customer Success, Finance, and Legal. This role requires strong business acumen, data‑driven decision‑making, and the ability to influence stakeholders without direct authority. You will play a critical role in shaping renewal strategy, processes, and best practices while directly executing against company retention and growth objectives.
Key Responsibilities
- Own and execute renewals for a portfolio of enterprise accounts within the AMS region, driving retention, expansion, and long‑term customer value
- Lead complex, high‑value renewal negotiations, balancing customer outcomes with commercial and revenue goals
- Carry an individual quota, including Renewal Bookings (ATR Renewal Rate), Expansion Bookings and defined engagement metrics
- Proactively identify renewal risks and expansion opportunities, applying renewal uplift strategies to maximize outcomes
- Partner cross‑functionally with Sales, Customer Success, Finance, Legal, and executive stakeholders to align on renewal strategy and deal structure
- Make independent, high‑impact decisions that directly affect short‑term business results and renewal performance
- Stay current on industry trends, best practices, and the competitive landscape, applying insights to enhance renewal strategies and customer value
Qualifications & Experience
- 3-5 years of relevant experience in renewals, customer success, account management, or sales
- Demonstrated experience in renewals or a closely related domain, with success managing complex, high‑value customer engagements
- Exceptional communication and presentation skills, with the ability to engage and influence senior‑level stakeholders
- Strong ability to prioritize, manage time autonomously, and succeed in a cross‑functional, fast‑paced environment
- Proven problem‑solving mindset with adaptability in dynamic business conditions
- Demonstrated business acumen, connecting individual execution to broader organizational goals
- Familiarity with enterprise networking technologies (preferred) and a foundational understanding of cybersecurity concepts and solutions
Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
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What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
