The Renewal Manager is responsible for proactively managing the renewal lifecycle for assigned accounts, with a focus on data-driven preparation, risk identification, and efficient execution. This role ensures that all renewal opportunities are supported by thorough account research and delivered with consistency and accuracy, while directly managing a portfolio of transactional / scaled renewals from initiation through close.
Key Responsibilities:
- Conduct comprehensive account research to support renewal deal creation, including service ticket analysis, usage reports, current coverage model, and customer strategic direction.
- Build and maintain accurate deal records in CRM, ensuring all relevant insights and documentation are captured. Proactive Renewal Readiness (T-9 Execution)
- Initiate renewal preparation approximately six months prior to expiration.
- Partner with Business Partners to conduct regular calls to identify and review upcoming renewals.
- Aggregate and analyze account data and identify risks early. Risk Identification & Mitigation
- Identify potential challenges such as declining usage, support issues, or solution misalignment.
- Partner cross-functionally to mitigate risks and improve outcomes. End-to-End Renewal Ownership
- Own assigned renewals including pricing, quoting, negotiation, approvals, and contract execution.
- Ensure a consistent and professional customer experience. Cross-Functional Collaboration & Handoff Management
- Collaborate with Account Management, Customer Success, Finance, and Operations.
- Partner with Business Partners to maintain visibility into upcoming renewals.
- Provide structured handoffs to Account Management for higher-value or complex deals, including insights, risks, and complete documentation.
- Ensure continuity of strategy during transition.
Knowledge and skills:
• Strong analytical and organizational skills
• High attention to detail
• Strong communication skills
Success Measures• Timely execution of T-9 activities
• Effective risk identification and mitigation
• High on-time renewal rate
• Accurate and complete deal records
Benefits & Culture:
We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.
What we'll give you;
15 Days Holiday*
Competitive Salary
Up to 10% Bonus*
4 x Salary Life Insurance
General Health Insurance*
Access to LinkedIn Learning for ongoing professional development
Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.
*All final interview candidates will be subject to Background check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.
Skills Required
- Proven experience in account management or a similar client-facing role, preferably in a global or multinational environment.
- Experience working with SaaS or technology-based products/services.
- Comprehensive understanding of account management principles and methodologies, including customer lifecycle management and retention strategies.
- Ability to collaborate effectively with cross-functional teams such as sales, marketing, product development, and support.
- Proficiency in negotiation techniques and conflict resolution strategies.
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
