Renewals Manager

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

As a Renewals Manager at Jasper, you’ll play a critical role in driving customer retention and revenue growth across our SMB, Mid-Market, Enterprise, and Strategic customer segments. You’ll own the full renewal lifecycle, from forecasting and negotiation through contract execution, while building scalable frameworks that keep our renewal operations proactive, data-driven, and customer-centric.

This is a high-impact, cross-functional role that partners closely with Customer Success Managers (CSMs), Account Executives (AEs), Legal, Security, and Billing teams to ensure smooth renewals and continued customer satisfaction. You’ll also bring a strategic lens to renewal readiness, ensuring Jasper maintains best-in-class renewal performance as we scale.

• Own and execute a renewal motion across multiple customer tiers (SMB → Strategic), managing a high volume of contracts while maintaining exceptional accuracy and attention to detail.

• Build and implement renewal readiness frameworks to stay ahead of expiring contracts and identify risk signals early.

• Maintain a rolling 180-day renewal forecast to ensure accurate visibility for leadership.

• Lead renewal negotiations in partnership with Legal and Security to drive efficient, customer-aligned outcomes.

• Collaborate with CSMs and AEs to position renewals as a value-driven conversation that reinforces customer ROI and enables expansion.

• Partner with internal teams (CS Ops, Billing, Legal, Security) to streamline workflows, accelerate deal cycles, and remove friction from the renewal process.

• Develop and refine standard operating procedures for renewals across varying company sizes and procurement structures.

• Own and optimize system hygiene in CRM and contract tools to ensure clean data for forecasting and reporting.

• Identify and champion process automation or tooling improvements that increase efficiency and scalability.

• Act as a trusted advisor during renewal discussions, demonstrating commercial acumen and value-selling skills.

• Identify upsell or cross-sell opportunities during renewal conversations, collaborating with CSMs and Sales to maximize account growth.

• Serve as the voice of the customer by sharing renewal insights and feedback to improve Jasper’s product and processes.

• Track and report on renewal performance, pipeline health, and retention metrics.

• Provide regular insights into trends, renewal blockers, and process bottlenecks.

• Contribute to quarterly business reviews and retention forecasts with key stakeholders.

• 4–7 years of experience in renewals management, customer success, or account management in a fast-paced SaaS or AI technology company.

• Proven success managing high-volume renewals across multiple customer segments (SMB → Enterprise).

• Strong understanding of SaaS procurement cycles and contract negotiation processes across different company sizes.

• Experience building or refining renewal playbooks, readiness frameworks, and forecasting systems.

• Advanced proficiency in CRM tools (Salesforce, Outreach, HubSpot, etc.) and contract management systems.

• Excellent communication, negotiation, and stakeholder management skills; able to work cross-functionally with CSMs, Legal, and Finance.

• A proactive and structured approach to managing competing priorities and deadlines.

• Analytical mindset with comfort interpreting data to guide decision-making.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $123,000 - $145,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.