Renewals Manager

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description:

In the Renewals Manager role, you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Customer Success and Sales teams to mitigate risks and deliver accurate forecasts. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work independently with some oversight.
Key Duties & Responsibilities

• Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
• Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers’ evolving use cases and needs.
• Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
• Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
• Use onboarding training and the Darktrace Academy to improve product knowledge.
• Serve as a commercial resource to customers on renewal proposal calls.
• Mentor more junior team members by sharing best practices and helping ramp up new team members.

Qualifications & Experience

• 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
• Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
• Ability to solve problems and adapt to changing circumstances.
• Capability to make decisions proactively and independently within appropriate boundaries.