At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.
We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.
We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
As a Renewals Specialist at n2y, you will play a critical role in driving customer retention by managing the renewal process for our clients. Working closely with Customer Success Managers (CSMs), you will ensure that customers continue to realize the value of our products and services, facilitating smooth and timely renewals. This role involves proactive outreach, negotiation, and relationship management to secure renewals and identify potential expansion opportunities. The ideal candidate is detail-oriented, customer-focused, and has a track record of achieving renewal targets.
Main Responsibilities
- Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals that align with retention goals.
- Proactively engage with customers ahead of renewal dates to discuss contract terms, address questions, and confirm continued commitment.
- Collaborate closely with Customer Success and Sales teams to assess account health, identify expansion opportunities, and address any risks that may impact renewal.
- Negotiate renewal terms and pricing, applying relevant discounting and pricing policies to maximize retention and revenue.
- Track and report on renewal metrics, identifying trends, forecasting renewals, and sharing insights with the broader Customer Success team.
- Use CRM tools (e.g., Salesforce) to manage renewal activities, keeping accurate records of customer interactions and renewal status.
- Identify at-risk accounts early in the renewal process, working with Customer Success Managers to develop and implement retention strategies.
- Maintain knowledge of product updates and enhancements, effectively communicating value propositions to customers to support renewals.
- Continuously improve renewal workflows, suggesting enhancements to make the renewal process more efficient and customer-friendly.
Essential Criteria
- 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS.
- Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment.
- Strong negotiation and relationship management skills, with a customer-focused approach.
- Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals.
- Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously.
Desirable Criteria
- Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions.
- Familiarity with subscription-based business models, recurring revenue, and contract management.
- Experience collaborating with cross-functional teams, such as Customer Success, Sales, and Finance, to support retention and revenue goals.
- Understanding of churn metrics, renewal forecasting, and other key performance indicators (KPIs) related to customer retention.
- Bachelor’s degree or equivalent experience in business, education, or a related field.
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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What We Do
Our Shared Vision: Everyone Can Learn
Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them.
One TRUSTED Source
Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success.
One CONVENIENT Platform
n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards.
The RIGHT Total Solution for Your Students
Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow
