About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes and negotiating contracts to ensuring the customer has the right product mix for success.
You will work closely with internal stakeholders across the Sales and Customer
Success teams to ensure customer renewal goals are met and that contracts are accurate.
In this role, you will work with cross-functional resources to minimize churn and increase net revenue retention.
What You'll Do
● Renewal Ownership: Own renewal opportunities from quote to close.
● Quote & Order Management: Create quotes, manage orders, and report invoice
requirements to Accounting.
● Negotiation: Negotiate uplift and pricing changes.
● Contract Compliance: Work with legal to ensure that contract terms are up to date and
ensure that no contract is expired.
● Cross-functional Collaboration: Collaborate with other departments to develop
success strategies as required.
● Expansion Identification: Work with the account executive to identify expansion
opportunities to increase Copado’s footprint at the customer.
What We're Looking For:
● You have a minimum of 3 years of experience in Sales or Renewals with a SaaS product
● You have exceptional verbal and written communication skills
● You have exceptional negotiation skills and attention to detail
● You are highly organized, take initiative, require little direction and have a positive
attitude.
You are a fit for Copado if:
● You are energetic and enjoy working in a fast-paced global environment
● You love working in an agile environment and continuously strive for improvement
● Want to be part of the growth of an early-stage organization
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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Skills Required
- Minimum 3 years of experience in Sales or Renewals with a SaaS product
- Exceptional verbal and written communication skills
- Exceptional negotiation skills
- Strong attention to detail
- Highly organized and able to work independently with little direction
- Positive attitude and ability to work in a fast-paced global environment
What We Do
Copado is the leader in AI-powered DevOps for Salesforce and business applications. Backed by Insight Partners, SoftBank, IBM, Capgemini and Salesforce Ventures, Copado delivers Org Intelligence to simplify complexity and bring clarity to enterprise delivery. Copado unifies planning, building, testing and releasing on Salesforce with built-in trust, automation and governance. More than 1,750 global brands — including Coca-Cola, Medtronic, T-Mobile and Volkswagen — use Copado to accelerate digital transformation, achieving 20x more frequent releases, 95% less downtime, 10x faster testing and 20% greater productivity.
