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Bluesight combines healthcare expertise with AI-powered technology to help manage cost, compliance, and operations.
The Role
Manage the full customer renewal lifecycle for a $30M–$40M recurring revenue portfolio, including forecasting, pricing, contract negotiation, execution, and churn reduction. Build customer relationships, identify upsell and cross-sell opportunities, maintain accurate CRM data, support invoicing and renewal requests, and lead quarterly account reviews. Partner with Customer Success, Sales, and commercial leadership to improve customer outcomes, achieve retention targets, and drive account expansion.
Summary Generated by Built In
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
The customer Renewals Manager focuses on the latter half of the customer lifecycle: securing contract renewals, negotiating terms, and minimizing revenue churn. The Renewals Manager will be measured on ability to eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account. The territory encompasses a customer base worth $30M to $40M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams, like Customer Success and Sales, to ensure their success is absolutely pivotal to Bluesight’s continued growth.
Representative Responsibilities and Functions
- Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting
- Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome
- Strong project management practices, including the management of multiple renewal engagements, all commencing a minimum of 90 days prior to renewal date
- Maintain accurate and up-to-date data in CRM, such as contact details, forecasting, correct pricing, and pipeline management.
- Assist customers with requests related to renewal maintenance, and invoicing.
- Foster relationships with your client base
- Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross sell expansion
- Probing for additional sales opportunities on all customer calls
- Develop a thorough understanding of the customers unique business goals and needs
- Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion
Required Qualifications
- A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution
- Demonstration of a client service focus to all interactions
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
- Ability to quickly establish rapport and build relationships
- Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
- Ability to read situations and people and react accordingly
- Proven ability to meet deadlines and deliver results in a timely manner
- Experience with Salesforce preferred
- Experience in SaaS industry required, Healthcare SaaS experience preferred
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Skills Required
- Minimum of 5 years of account management and renewal experience
- Experience with forecasting, contract proposal and pricing creation, negotiation, and contract execution
- Client service focus in all interactions
- Ability to operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Excellent organizational and problem-solving skills; detail-oriented, self-motivated, resourceful, and reliable
- Ability to quickly establish rapport and build relationships
- Strong internal and external communication skills
- Ability to read situations and people and react accordingly
- Proven ability to meet deadlines and deliver results in a timely manner
- Experience in the SaaS industry
- Experience with Salesforce
- Healthcare SaaS experience
Bluesight Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bluesight and has not been reviewed or approved by Bluesight.
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Leave & Time Off Breadth — Time off options include unlimited vacation alongside paid parental, sick, and holiday time. Feedback suggests these policies meaningfully support work–life balance in a fully remote environment.
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Healthcare Strength — Core coverage spans comprehensive medical, dental, and vision insurance, with short‑ and long‑term disability and life insurance included. Feedback suggests this breadth is a strong pillar of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a monthly wellness stipend and a home‑office stipend, plus connection opportunities through local meetups and company retreats. These extras are often highlighted as valuable additions to total rewards.
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The Company
What We Do
Bluesight enables hospital operations with intelligence that simplifies inventory management, procurement, and compliance. Through its suite of industry-leading, AI-powered solutions, Bluesight ensures that health systems protect every patient and optimize every dollar. Over 3,000 United States and Canadian hospitals rely on Bluesight every day. For more information, please visit bluesight.com. Bluesight's solutions include: KitCheck (inventory management), CostCheck (purchasing optimization), ControlCheck (diversion monitoring), ShortageCheck (shortage prediction and planning) 340BCheck (program compliance), PrivacyPro (patient privacy monitoring).
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