Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
As a Renewal Manager, you will be responsible for overseeing our customer account contracts for Silverfort’s EMEA Territory. This includes communicating directly with customers, resellers, and internal colleagues to ensure the timely and accurate execution of customer renewals. As part of our industry-leading organization, you will also be responsible for managing account-related tasks rooted in maximizing customer value and investment.
Responsibilities
- Negotiate value-driven renewals and contract changes while ensuring a world-class customer experience
- Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
- Work collaboratively with customers, resellers, and internal stakeholders to grow accounts and drive incremental opportunities
- Establish rapport and solid working relationships with your customers
- Lead internal forecasting discussions and pipeline reviews
- Contribute to the success of the company by providing feedback and influencing new processes and playbooks
Requirements
- 3-4 years of Renewal experience in the Tech Industry
- Possess sales or negotiation experience
- Show clear communication skills with the ability to lead a conversation effectively
- Must be passionate about creating a great customer experience
- Possess prioritization and organizational skills with attention to detail
- Thrive in a dynamic and passionate environment
- Invest in relationships with customers and colleagues
- Seek to understand multiple perspectives in a situation
- Contribute to a positive team environment
- Working knowledge of Salesforce, CPQ, Microsoft Suite (PPTX, Word, Excel)
- High level of spoken and written English - a must
- Ability to work on Fridays
Top Skills
What the Team is Saying
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions.
The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work.
Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
