Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of RoleWe are looking for a proactive and customer-centric Renewals Executive to manage subscription renewals for our customers across the DEM and Infra Value streams. Reporting to our Head of Sales Operations and Strategy, you will focus on building lasting client relationships, securing multi-year agreements, and mitigating customer attrition. You will use data-driven insights to enhance the renewal process , while deliver an customer experience.
This person will be located in our London HQ, on a hybrid work schedule.
As a Renewals Executive, you will:- Proactively engage with customers to foster strong relationships, promote multi-year agreement renewals, and address potential concerns to minimise attrition.
- Identify opportunities for upsell/cross-sell and collaborate with the sales team to maximise revenue.
- Coordinate with our teams (Sales Operations, Sales, Customer Success, Finance) to ensure accurate pricing and contract terms.
- Support reporting efforts by preparing renewal status updates and performance metrics.
- Support process automation projects to enhance efficiency in the renewals process.
- Experience with CPQ (configure, price, quote) tools.
- Create renewal quotes, contracts, and invoices.
- Maintain and update renewal records in CRM systems (Salesforce and Uptrends Admin).
- Ensure compliance with company policies and renewal best practices.
- Enhance process documentation so clear processes and procedures are followed.
- Track, manage, and process customer subscription renewals.
- Fluent in written and spoken English (B2-C2 level).
- Experience: 3+ years in renewals, account management, customer success, or a similar role.
- Experience working with subscription-based or SaaS businesses.
- Experience in data analysis and reporting.
- Proficiency in excel (can maintain complex spreadsheets) and data visualisation tools (e.g., Tableau, Power BI) is a preferable skill.
- Knowledge of contract management, pricing strategies, and revenue recognition principles.
- Understanding with CPQ (configure, price, quote) tools.
- Proficiency in CRM tools (Salesforce).
- Excellent attention to detail and ability to manage multiple priorities simultaneously.
- Ability to work independently in a fast-paced and dynamic environment; able to work at pace on multiple deals at once.
- Education: Bachelor's degree in Business, Finance, Operations, or a related field.
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
