Renewals Advisor

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box renews thousands of customers and hundreds of millions of dollars of subscriptions each year. For our renewals team this period intended to re-entrench our position and drive for customer expansion. Box needs you to drive the renewal process, working in collaboration with the Sales and Customer Success team to maximize value to the customer and revenue to Box.

This includes driving the renewal strategy, customer communication, negotiation, preparing of pricing options, identifying expansion opportunities, revisions to terms and conditions, preparing quotes, and obtaining contract signatures. As a Renewals Advisor you will enjoy having an up-to-date, in-depth understanding of the product and how that translates into customer ROI which will allow you to advise customers towards expansion. 

We are looking for a self-driven, energetic, analytical, and agile individual who can draw insights from client interactions and account data to advise appropriately on favorable deal structures. This individual will need to be process oriented and able to meet deadlines. If you are goal-oriented, love working with people, collaborate well cross-functionally and are driven to impact change, then we want to talk to you.

WHAT YOU'LL DO

• Manage a portfolio of renewals across the US, Canadian and Australian territories

• Engage in consultative discovery conversations to uncover account expansion opportunities, solidify current product investments, and negotiate multi-year subscription opportunities.

• Create proposals, prepare contracts, and drive full agreement to closure

• Engage with Box’s customers to ensure they have a seamless renewal experience and realize the current and future value they receive from the content cloud 

• Coordinate across an internal set of multi-functional stakeholders such as accounting/finance, professional services, account executives, customer success, channel management, legal, and the deal desk to ensure maximum revenue is achieved within the renewal event 

• Accurately forecast renewal outcomes on a monthly and quarterly basis in SFDC

WHO YOU ARE

• 2+ years B2B Sales, Renewals, Account Management, Procurement/contracting experience, or an equivalent customer facing role 

• Must be motivated, goal oriented, and able to work independently in a dynamic, fast-paced environment

• Ability to make thought out decisions in the spirit of the strategic direction of Box while meeting the needs of supporting internal teams.

• Strong oral and written communication skills

• Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals

• Excellent interpersonal and communications skills, with the ability to build rapport with clients and internal teams.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.