Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.
For more information, please visit https://www.foxit.com
Renewals Account Manager
About Foxit:
At Foxit, we’re transforming the way the world works with documents. Our secure, intuitive, and AI-powered PDF and productivity solutions empower over 650 million users and thousands of organizations—including 100% of the Fortune 500—to collaborate, automate, and streamline their document workflows. Whether it's for business, education, government, or personal use, Foxit is building the future of smart, connected document technology.
The Role:
Foxit is seeking a driven and customer-focused Renewals Account Manager to join our global Customer Success & Sales team. In this role, you'll own the end-to-end renewal process across a defined customer region, ensuring timely renewals, identifying expansion opportunities, and contributing to long-term customer satisfaction. This is an exciting opportunity to play a key role in driving revenue and improving retention for one of the most trusted brands in document innovation.
Key Responsibilities:
Renewals & Retention
Manage a high-volume SaaS renewals pipeline, ensuring timely and accurate subscription renewals.
Proactively engage customers through phone, email, and virtual meetings to discuss renewal options and address concerns.
Negotiate renewal pricing and contract terms to maximize retention and customer value.
Develop strategies to reduce churn and strengthen customer relationships across your territory.
Maintain up-to-date CRM records and provide accurate renewal forecasts and reporting.
Upselling & Cross-Selling
Identify and act on upsell and cross-sell opportunities based on customer usage trends and needs.
Partner closely with the Sales and Customer Success teams to expand revenue within your book of business.
Serve as the customer advocate internally—bringing feedback to improve our products, services, and customer experience.
What You Bring:
2+ years of experience in SaaS renewals, account management, or inside sales.
Proven ability to meet or exceed quota in a fast-paced environment.
Experience managing a large, diverse customer base across multiple time zones.
Excellent organization, time management, and prioritization skills.
Strong interpersonal and negotiation skills; able to build rapport and trust quickly.
Ability to work independently and collaborate effectively in a team setting.
Tech-savvy, resourceful, and highly adaptable to change.
Proficient in CRM tools (e.g., Salesforce) and comfortable analyzing usage and revenue data.
Why Foxit?
Competitive compensation + performance bonuses
Flexible remote work environment
Global team culture with opportunities for growth
Cutting-edge products trusted by millions
Mission-driven company focused on innovation and impact
