AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Renewals Account Manager
Location: Cairo, Egypt
Employment Type: Full-time
The job
You are responsible for executing “large, complex or unique solution renewals" for the assigned markets or accounts. You will play a key role in driving customer renewal engagement on a day to day basis performing account management responsibilities. You engage with AVEVA sales team and customers through a dynamic process to achieve renewal quota and business metrics focus on recurring business growth and retention of the existing customer base across assigned countries/region/industry sectors. You collaborate openly, sharing any intelligence gained on your accounts, proactively addressing observation and mitigating operational and retention risks with your peer functions including customer success, technical sales and product sales.
Key responsibilities
- Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
- Develop and execute effective Meddpic renewal plans for accounts in conjunction with the Sales and Customer Success team
- Identify expansion opportunities and work closely with Customer to support the cross/up-selling opportunities or hand over the opportunities to the Sales Account Managers
- Responsible for renewals process from first contact to close for the assigned customers:
- Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
- Establish and drive trusted customer relationships and ensure timely escalation of issues through to resolution.
Essential requirements
- Proficient knowledge and the application of renewal process, policies and pricing
- Effectively manage multiple accounts and activities, maintaining momentum and customer satisfaction
- Proven direct sales experience, including building relationships with and selling to the enterprise level (calling on VP Operations, CTO, CIO and other Executives)
- Deep knowledge of the industries, trends, and issues to effectively leverage our domain experts and sales team to meet customers’ business goals and renewal objectives
- Good communication skills [written, verbal, and listening], personal tact and diplomacy, and excellent problem-solving skills are mandatory
- Work strategically to realize account retention and expansion goals; Sets and develops strategy
Desired skills
- 5 Years demonstrated success in a Technical Sales or Customer Success capacity with an Enterprise Software background preferred.
- 2 Years demonstrated success in a Renewals, Inside Sales or Account Manager role with an Enterprise Software background preferred.
- Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to drive renewals performance
- SaaS and Industrial / Enterprise Software background preferred
- Experience selling into the Utilities, Energy, Process, Pharma, Food and Beverage, Discrete or Transportation preferred
- Country/Industry/Domain Knowledge
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- 5 Years demonstrated success in a Technical Sales or Customer Success capacity
- 2 Years demonstrated success in a Renewals, Inside Sales or Account Manager role
- Proficient knowledge and the application of renewal process
- Proven direct sales experience with enterprise-level executives
- Good communication skills and problem-solving skills
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
