About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Position Summary
The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami.
Key Responsibilities
- Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
- Work closely with Account Management to identify risk factors and support smooth renewal execution
- Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
- Ensure renewals are accurately documented and properly forecasted
- Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
- Help improve the renewal process over time to increase retention and reduce churn
- Perform other related duties as assigned
Required Qualifications
- 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
- Direct experience managing or supporting software contract renewals and driving retention outcomes
Preferred Qualifications
- Experience managing subscription or contract renewals end to end
- Strong negotiation and relationship management skills
- Experience working with large and complex books of business
- Demonstrated ability to identify upsell, cross sell or expansion opportunities
- Ability to work in a fast paced environment and manage multiple priorities
- Strong communication skills and ability to collaborate cross functionally
- Strong attention to detail and organizational skills
- Experience using CRM systems such as Salesforce
- Strong problem solving and analytical thinking skills
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
- Direct experience managing or supporting software contract renewals and driving retention outcomes
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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