Renewal Specialist

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round

The Role -

We are seeking a detail-oriented and customer-focused Renewal Specialist to join our team. The Renewal Specialist will manage customer contract renewals, ensure a high retention rate, and drive growth through upselling and cross-selling opportunities. The ideal candidate will possess strong communication skills, a deep understanding of customer needs, and a proactive approach to problem-solving

Key Responsibilities

• Manage Renewal Pipeline: Oversee the contract renewal process from start to finish, ensuring timely renewals and minimising customer churn.
• Customer Communication: Engage with customers to understand their needs, address concerns, and provide solutions that align with their goals.
• Upselling & Cross-selling: Identify opportunities to upsell or cross-sell additional products and services during the renewal process.
• Retention Strategy: Develop and implement strategies to increase customer retention and loyalty, including personalized outreach and customised renewal packages.
• Collaboration: Work closely with the sales, customer success, and finance teams to ensure seamless contract renewals and accurate forecasting.
• Data Management: Maintain accurate records of all renewal activities, customer interactions, and contract details in the CRM system.
• Reporting: Provide regular reports on renewal performance, customer feedback, and retention metrics to management.
• Customer Advocacy: Act as a customer advocate, ensuring their voices are heard and their needs are met throughout the renewal process.

Key Requirements

• Experience: 2 to 4 years of experience in a similar role, preferably in SaaS, technology, or a related industry.
• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.

Skills:

• Strong negotiation and communication skills.
• Proven ability to manage multiple tasks and priorities simultaneously.
• Familiarity with CRM software and other sales tools.
• Analytical mindset with the ability to interpret customer data and feedback.
• Excellent organisational skills and attention to detail.

Personal Attributes:

• Customer-centric approach with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Proactive, with a strong sense of initiative.
• Thinking on your feet and problem-solving.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Unlimited Leave Policy
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy