Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job Summary
The role of RSS department is to keep track the contracts (DC1, SSL, etc.) of existing customers (about 100～200 accounts per person and ensure that they are renewed without having them terminated.
What you will do
- Plan and carry out activities to achieve the budget
- Select target for upselling and carry out activities.
- Plan and carry out measures to prevent existing customers from leaving.
- Making proposal activities to prevent contract termination.
- To understand customer's situation (budget, personnel shift, etc.).
- To identify customer dissatisfaction with the service at an early stage or the status of proposals from other competitors.
What you will have
- Over 8 years of experience in IT sales to major companies
- Ability to upsell or cross-sell during the renewal process.
- Strong negotiation skills to handle pricing discussions or objections effectively.
- Knowledge of sales techniques to maximize contract value
- Building and maintaining strong customer relationships to foster loyalty.
- Understanding customer needs and ensuring their satisfaction with the product or service.
- Proactive communication to prevent churn.
- In-depth understanding of the company’s products, services, and value propositions.
- Awareness of industry trends and competitors to position renewals effectively.
- Excellent verbal and written communication for engaging with customers professionally.
- Active listening skills to address customer concerns and objections.
- Ability to analyze customer usage data and identify renewal opportunities.
- Problem-solving skills to address issues that may hinder a customer from renewing.
- Managing multiple renewal accounts simultaneously.
- Prioritizing high-value accounts and ensuring timely follow-ups.
- Attention to detail in tracking contracts and deadlines.
- Experience with Customer Relationship Management (CRM) tools like Salesforce, HubSpot, or Zoho.
- Familiarity with contract management and billing software.
Nice to have
- Have PKI knowledge
- In addition to renewing contracts, one of another important roles are to make proposal to upsell DC1 and SSL services. This also requires understanding the customer's organization and finding key people to upsell.
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at [email protected].
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What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
