Duties & Responsibilities
Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
Works within an established customer and territory.
Identifies lead generation opportunities to expand territory and drive upsells.
Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
Provides accurate monthly/quarterly sales forecasts.
Builds and maintains a positive relationship with customers.
Works with other teams such as Sales Operations to ensure customer requirements are met.
Knowledge, Skills & Abilities
Ability to work in a fast paced environment
Knowledge of Microsoft Excel and Outlook
Knowledge of a CRM system
Ability to learn and apply strong product knowledge
Ability to effectively communicate both verbally and in writing
Organizational and time management skills
Ability to build strong customer relationships and delivering a best-in-class customer experience
Qualifications
3+ years applicable experience and demonstrated success/knowledge
Proficient English Level
#LI-MR1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra BustillosSkills Required
- 3+ years applicable experience and demonstrated success
- Proficient English level
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Outlook
- Knowledge of a CRM system
- Ability to work in a fast paced environment
- Ability to learn and apply strong product knowledge
- Effective verbal and written communication skills
- Organizational and time management skills
- Ability to build strong customer relationships and deliver best-in-class customer experience
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
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Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
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Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
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Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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