Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
Are you passionate about proactively reducing churn, improving customer health, and driving retention? As a Renewal Sales Manager, you will maintain relationships with Velocity segment customers across the Asia Pacific Region, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base.
You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
What you’ll do
As a Renewal Sales Manager, you will:
- Maintain strong relationships with customers for account management and renewal support
- Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
- Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations
- Identify early churn signals through data analysis of product usage and contract trends
- Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
- Create detailed renewal quotes and ensure necessary approvals are secured
- Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
- Provide regular status updates and transparency into churn risk and forecast outcomes
- Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives
What Makes You a Great Fit:
- Candidates who are tech savvy and comfortable with utilizing digital tools and platforms would thrive in this role
- Strong negotiation and persuasion skills
- Proven ability to collaborate across internal teams and build consensus with customers
- Analytical mindset with a knack for improving workflows and handling high volume portfolios
- Embrace feedback and are open to developing personally and professionally
- Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
- Previous experience with Gainsight & Salesforce is a huge plus
At a minimum, you need to have:
- 4+ years of experience in account or renewal management within a high-volume B2B SaaS environment
- Strong work ethic, customer-first mindset, and willingness to go the extra mile
- Commitment: Goal-oriented, hands-on, and get-things-done attitude
- Composure: Ability to work under pressure and meet daily deadline
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Amplitude Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplitude and has not been reviewed or approved by Amplitude.
-
Fair & Transparent Compensation — Pay is considered competitive and fair across many roles and levels. Public compensation ranges and stability over time reinforce a perception of above‑average total compensation.
-
Parental & Family Support — Parental leave for birthing and non‑birthing parents is paired with fertility support via Carrot, adoption and surrogacy assistance, and back‑up childcare. These programs are consistently highlighted across official materials and recent job postings.
-
Wellbeing & Lifestyle Benefits — Global access to Modern Health, a monthly Lifestyle Spending Account, and select One Medical availability support whole‑person wellness. Quarterly learning stipends and flexible benefits enhance everyday support.
Amplitude Insights
Similar Jobs
What We Do
Amplitude is the Digital Optimization System. Powered by the proprietary Amplitude Behavioral Graph, the Digital Optimization System enables organizations to see and predict which combination of features and actions translate to business outcomes – from loyalty to lifetime value – and intelligently adapt each experience in real-time based on these insights. Amplitude is the brain behind more than 45,000 digital products at over 1,000 enterprise customers and 23 of the Fortune 100, helping them innovate faster and smarter by answering the strategic question: "How do our digital products drive our business?"
