Renewal Representative

At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.

We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.

Your career path? It's yours to shape. Clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.

Ready to push boundaries and accelerate your career? Let's make it happen.

About the position

Mimecast is looking for an enthusiastic go-getter to be the next SMB Renewal Representative to join the Renewals Team in Melbourne!
A Renewal Representative is responsible for managing the renewal process for a particular segment of our customer base. You will engage with our channel and our customers directly to discuss the renewal of their Mimecast services, work with an assigned Mimecast Account Manager on potential for upselling and conversely with Customer Success in mitigating risk of non-renewal (downsell & churn).

You will follow the customer journey from when a customer initially onboards with Mimecast, proceeds through implementation, adoption and ultimately the renewal of their licenses.

This role reports directly to the Renewals Manager in Australia, and is integral to maintaining our company’s revenue and establishing long-customer relationships.

What You'll Do

• Managing the renewal process for an assigned group of customers.

• Salesforce Renewal Opportunity & Quote management and hygiene.

• Work closely with Mimecast Account Managers & Customer Success Managers to ensure customers renew their Mimecast services.

• Upsell seats/users and maintain price increases to maximise revenue.

• Engage effectively with Distributors, Resellers & Customers on all renewal activities and requirements.

• Forecast Risk (Downsell & Churn) and upside to help the company plan its business strategy.

What You'll Need

• Strong problem-solving skills with the ability to think quickly and adapt in a fast-paced environment. 

• Proven experience in account management or relevant role

• Ability to resolve customer issues effectively and efficiently. 

• Excellent attention to detail. 

• Strong customer-facing skills with a focus on understanding and fulfilling customer needs. 

• Ability to work in a fast-paced environment, managing multiple tasks simultaneously. 

• Excellent verbal and written communication skills.

• Strong negotiation and leadership skills. 

• Proficient in MS Office and CRM software (Salesforce ideally)

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.