The Role
The Renewal Operations Specialist drives personalized customer interactions, evaluates automation performance, maintains current automations, and manages projects, ensuring seamless customer engagement across different phases of the customer lifecycle.
Summary Generated by Built In
Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.
Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
The Who, What, Why, and Where
There is a big global interest in our product, and to supercharge the potential, we are now hiring a Renewal Operations Specialist for our Renewal Team. At the heart of our strategy is keeping customers excited and guiding them to get the most out of being a Veo customer. We achieve this through automated communication at scale, being as proactive as possible in our interactions with customers.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be!
Key responsibilities:
- Help bring Veo’s customers to value by driving personalised interactions at scale
- Ensure seamless processes for our Adoption & Engagement Specialists
- Evaluate automation performance and identify places for improvement
- Run experiments across different phases in the customer lifecycle
- Ensure localisation across 9 languages
- Combine data sources to create personalized customer engagement
- Maintain current automations
- Project management of cross-department tasks and projects
Qualifications:
- Prior experience with ActiveCampaign or similar marketing automation tools
- Excellent verbal and written English skills
- Flair for data, and how data is stitched together - this will help you in personalized communication and segment creation
- Understanding and interest in designing and delivering superior customer experiences
- Prior experience with Zapier and Segment
You will be part of our accelerating growth journey in a modern-scale-up company with a revolutionary product that is impacting many sporting careers and lives. We are a diverse group of open-minded, high-spirited, and fun-loving individuals motivated by a shared goal to contribute to innovation in the sports industry.
We enjoy a laid-back atmosphere in our incredible new headquarters in Copenhagen, where our coffee is good, our kitchen is always well-stocked with sweets and snacks, and a performance-oriented culture is at its core. This is primarily an on-site job that requires you to be at our office, with the option to work remotely if necessary.
Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
Values we hold at Veo:
Dare - We take initiative, stay curious, and challenge the status quo in our work.
Own it - We drive impact by identifying opportunities, taking responsibility, and confidently executing.
Level up - We embrace growth, continuously learning and shaping our skills.
Play as a team - We collaborate across a diverse organization, leveraging shared insights for stronger
outcomes.
Customer Centric - We deliver value by having close partnerships and a deep understanding of our customers (internally and externally)
We value diversity and inclusion and welcome applicants from all backgrounds, even if your experience doesn’t completely match every qualification listed. What matters most is your creativity, potential, and ability to make meaningful contributions.
Top Skills
Activecampaign
Segment
Zapier
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The Company
What We Do
Record your sport - without a camera operator.
Veo lets you record your sports match without a camera operator. Automatic recording and video-editing enables coaches and players to watch and share their sport.
Veo is founded in 2015 in Copenhagen. Our vision is to democratise the video broadcasting and analytics that today only are available for the professional teams.
Veo is offered for clubs, players, coaches, scouts, families and fans to give access to quality video. The videos give automised panoramic, ball detector and player detector views. The platform contains analytical and sharing features enabling all users to access and utilise the content.
