Renewal Manager

At Yottaa, we are dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom and innovate with new technologies, significantly increasing their conversion rates and allowing them to direct their development resources to create new functionality.

We are seeking an experienced and dynamic Renewals Manager to spearhead the renewals function for our SaaS software subscriptions. The Renewals Manager will be instrumental in process improvement within the department and have the opportunity to have meaningful impact on both retention and customer experience. . This role requires not only a deep understanding of Yottaa’s value proposition and solutions but also a consistently organized approach to renewals management.

Your Role

Process Optimization:

• Optimize and design new and efficient processes and workflows. 
• Recommend and take action on opportunities to improve data, tools, and systems to support renewals operations. 

Renewal Management:

• Proactively manage the renewal process for SaaS subscriptions, including conducting contract reviews and negotiations. 
• Identify and engage with key stakeholders within customer organizations to secure renewals. 
• Monitor and track renewal dates and proactively reach out to customers well in advance of expiration. 

Customer Relationship Management:

• Build and maintain strong relationships with existing customers, understanding their unique needs and challenges. 
• Collaborate with the Sales and Customer Success teams to ensure a seamless customer experience. 

Value Proposition:

• Clearly communicate the value proposition of our SaaS solutions to customers and address any concerns or objections they may have. 
• Educate customers on product updates and new features that enhance their experience. 

Forecasting and Reporting:

• Maintain accurate renewal forecasts and reporting to senior management, proactively surfacingpotential risks and opportunities. 
• Utilize CRM and data analytics tools to track customer engagement and retention metrics. 

Your Experience

• Bachelor’s degree in business, marketing, or a related field. MBA or equivalent is a plus. 
• Proven experience as a Renewals Manager in a SaaS or software company. Experience in e-commerce is preferred. 
• Strong negotiation and contract management skills. 
• Excellent communication and interpersonal skills with the ability to communicate well at all levels of the organization 
• Relentless attention to detail. 
• Customer-centric mindset and a passion for customer success. 
• Proficiency in CRM software and data analytics tools. Salesforce experience strongly preferred.
• Ability to work independently and as part of a team. 
• Strong organizational and time management skills. 
• Proven leadership and process optimization skills. 
• Adaptable and able to develop structure when faced with ambiguity 
• Experience forecasting against a retention target 

Leading brands such as Bombas, Brooklinen, Callaway Golf, NutriSystem, Tarte, Tilly’s, and YETI rely on Yottaa to monitor their site performance and optimally load content to deliver the right content at the right time on more than 1,000 eCommerce sites. This acceleration results in a 30% faster site that drives higher conversion rates. Trusted by thousands of retailers and brands, Yottaa delivers faster page loads with improved site reliability, reducing friction in the purchasing path, improving shopper retention, and increasing return on web tech and marketing spend. To learn more about how Yottaa can accelerate your site and increase conversions, please visit www.yottaa.com or follow @yottaa on X and @Yottaa on LinkedIn.