WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
We are looking for a dynamic and results-driven Renewal & Account Growth Manager to lead our field-based commercial team across France. In this role, you will be responsible for driving customer retention, account expansion, and revenue growth within our existing B2B client portfolio.
Leading a team of sales and account management professionals, you will play a key role in strengthening long-term client relationships, improving renewal performance, and developing strategic growth opportunities across the market.
This position requires a strong combination of leadership, commercial acumen, data-driven decision-making, and hands-on coaching.
RESPONSIBILITIES:
Team Leadership & Performance Management
- Lead, coach, and develop a team of 8+ field sales and account management professionals across France.
- Drive a high-performance culture focused on customer retention, upselling, and account growth.
- Monitor team performance through KPIs, ensuring the achievement of renewal, expansion, and win-back objectives.
- Conduct regular one-to-one coaching sessions and field visits to support team members during client meetings when needed.
- Assess individual performance and support continuous professional development across the team.
Customer Retention & Revenue Growth
- Own and manage the performance of an existing B2B client portfolio, including caterers and event venues.
- Drive customer retention strategies to maximize contract renewals and long-term client value.
- Identify opportunities for account expansion, upselling, and cross-selling.
- Lead win-back initiatives to re-engage lost or inactive customers.
- Ensure all renewal and account management activities are executed within company timelines and standards.
Commercial Strategy & Business Operations
- Analyze sales and customer data to identify trends, opportunities, and performance improvement areas.
- Use data-driven insights to guide commercial actions and optimize team effectiveness.
- Ensure compliance with internal sales processes, commercial policies, and operational procedures.
- Provide regular reporting on team performance, market insights, and strategic initiatives.
International Collaboration
- Actively participate in international business meetings by sharing results, performance analysis, and best practices.
- Collaborate with cross-functional and international teams to support company growth objectives.
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- Minimum of 2 years’ experience in a similar leadership role, including direct team management responsibility.
- Proven track record of successfully leading high-performing sales or account management teams.
- Strong commercial mindset with a focus on customer retention, revenue growth, and performance delivery.
- Excellent leadership and coaching abilities, with a people-first management approach.
- Strong analytical skills with the ability to translate data into actionable business strategies.
- Advanced Excel skills and experience working with dynamic reporting tools and spreadsheets.
WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.
#LI-Remote OR #LI-Hybrid OR #LI-Onsite
#support OR #professional OR #management OR #executive
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
- Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.
Skills Required
- Bachelor's degree in Business, Sales, Marketing, or related field
- Minimum of 2 years' experience in a similar leadership role
- Proven track record of leading sales or account management teams
- Strong commercial mindset with focus on customer retention
- Excellent leadership and coaching abilities
- Strong analytical skills
- Advanced Excel skills and experience with dynamic reporting tools
What We Do
In 16 countries around the world, The Knot Worldwide’s leading global family of brands inspire, inform and celebrate our communities as they move through life’s biggest milestones. From the proposal to the wedding day, creating a home to starting a family together, we’re there for them every step of the way.
