Renewal Manager EMEA

“A key success criterion for a successful SaaS Software company is customer satisfaction which results in SaaS renewals year over year. The new Renewal Team at Stibo Systems will play a vital part to Stibo Systems future success” says Aristophanes Vakianis, SVP Global Revenue Strategy & Operations.

This is the role and main tasks

The key objectives for a Renewal Manager revolve around ensuring customer satisfaction, maximizing revenue through contract renewals, and minimizing churn. A Renewal Manager contributes to the overall success of Stibo Systems by maintaining and growing the customer base while ensuring a positive customer experience throughout the renewal process.
 

More specifically, you will:

• Contract Management: Review and understand existing software contracts.
• Renewal Planning: Ensure we have a Renewal Opportunity and a renewal quote.
• Monitoring: Keep track of renewal dates and terms.
• Forecasting: Identify potential risks and opportunities in the renewal pipeline.
• Pricing: Collaborate with AM, Sales Leaders, Finance, Legal to determine renewal pricing.
• Negotiations: Negotiate renewal terms and conditions with customers.
• Collaborate with Account Managers to present relevant new products and solution for up-sell and cross-sell.
• Prepare & send renewal proposals and contracts to customers (in alignment with AM)
• Continuously improve and optimize the renewal process with the team.
• Generate reports for management to assess renewal success and areas for improvement.
• Develop and implement strategies to improve customer retention.

This is your Team

“You are working with a highly productive global team. We move quickly but adhere to the standards required by the company.  We also work to keep great relationships amongst ourselves and our stakeholders, this is a key requirement for the team.  If you like productivity and quality, this is your team!!” explains Aristophanes Vakianis.

Technologies include

• Salesforce CRM (Account, Contacts, License Opportunities etc.)
• Salesforce CPQ (Quoting tool)
• Clari (forecasting tool)
• Power BI (for all kinds of Dashboards / Reports)

Who we are looking for

To ensure we have a high SaaS renewal rate globally, we are seeking for an experienced Renewal Manager with Account Management or Sales Skills. The ideal candidate can effectively work with our Account Managers, Customer Success Managers, Legal & Finance departments to ensure successful contract renewals. Candidate should have experience working with CRM and CPQ tools and is familiar with SaaS Software sales. This position reports to the SVP Global Revenue & Operations.

Moreover, you have:

• Ability to build and maintain strong relationships with customers.
• Excellent communication skills to understand customer needs and address concerns.
• Strong negotiation skills to navigate renewal discussions and agreements.
• Ability to identify upsell and cross-sell opportunities.
• Strategic mindset to develop and implement effective renewal strategies.
• Proactive problem-solving skills to address issues and obstacles that may impact renewals.
• Understanding of contract terms and conditions (contract management)
• Collaborative mindset to work effectively with AM’s, Customer Success, and other teams.
• High level of organization & efficiency to handle multiple renewals simultaneously.
• Basic Technology understanding and familiar with Software Solutions (in best case SaaS)
• Eager to keep on learning, e.g. keep on staying about Stibo’s solution offering etc.
• Spanish language skills (preferred, not required).

We offer

At Stibo Systems, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days which are global days off and learning days, volunteer days and much more
• International: A growing global company, worldwide career opportunities, multicultural teams and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our own Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'
Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.   
 
At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives.  

Interested?

We invite candidates for interviews on a continuous basis, so please apply as soon as possible.

We value diverse perspectives and skills. Even if you don’t meet every qualification listed in the ad, we encourage you to apply - what matters is your potential and unique skills.

We look forward to hearing from you!

#LI-REMOTE