Company Overview: Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview: The Renewal Account Manager is responsible for partnering with Cellebrite’s Federal – Civilian account base and supporting them through their solution renewal and upgrade process. You will become a resource for the Federal -DOJ customer base and internal GTM teams to provide our Federal partners with the best possible user experience.
Responsibilities:
- Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of Cellebrite licensing models to provide both sales and customers assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Present renewal proposal and options and notify customers of contract expirations and updates.
- Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable deals.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
Requirements
- 3 + years demonstrated success in a Renewal Account Management or Inside Sales Executive role, preferably in the Federal – DOJ space
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- BS Degree or equivalent work experience
- Experience managing contract renewal process and working with Salesforce and Salesforce CPQ
- Experience working in a team environment that requires feedback and interaction with multiple internal and external stakeholders
- Sales Metrics-driven – pipeline building, accurate forecasting, continued attainment of 100% of targets
- Motivated: you are a self-starter & eager to learn
- Accountability: you take full ownership in your role; you understand that the position is crucial growing Cellebrite business
- This is a Remote position but candidates must be located in the VA/DC/MD area for required office visits in Tysons Corner
Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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What We Do
Cellebrite is the leader in digital intelligence and investigative analytics, partnering with public and private organizations to transform how they manage data in investigations to accelerate justice and ensure data security.
