Renewal Customer Success Specialist

Mendix – the leading low-code application development platform:

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A Renewal Customer Success Specialist (CSS) at Mendix is responsible for managing and renewing Mendix customer software contracts. As part of the Customer Success Organization, the Renewal CSS will drive and manage the renewal process for Mendix customers. As a Renewal CSS, you will work directly with customers and in partnership with Account Executives and Customer Success Managers to drive on-time, multi-year renewals, reduce churn, and increase Annual Contract Value (ACV). Candidates should demonstrate experience navigating complex contracting processes, pricing and product negotiation skills, and an ability to build relationships while creatively solving customer challenges.

Responsibilities:

• Manage all aspects of the subscription renewal process for a defined set of customers, to include from opportunity to quoting to invoice.
• Become a SME on Mendix licensing models to provide both sales and customers assistance in licensing discussion.
• Partner with Sales and Customer Success Managers to provide regular and accurate updates on renewal status to management.
• Manage renewal opportunities in a timely manner to ensure visibility, accurate reporting, updated status.
• Understand and manage customers’ paper process to ensure timeliness in contract renewals.
• Manage the extension process for delayed renewals, identifying expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycle.

Requirements:

• 2+ years of demonstrated experience in a customer facing technology sales or technology finance role, with SaaS products to enterprise scale customers.
• A successful track record of meeting and exceeding sales targets, creatively negotiating complex pricing and contracts with high customer satisfaction.
• Excellent attention to detail, organizational and time management skills with the ability to manage high transaction volumes in a high touch manner
• Excellent customer service skills
• Excellent verbal and written communication and in-person and virtual presentation skills
• Ability to work independently and to collaborate effectively across functions
• Experience with Salesforce required and Mendix is highly preferred
• Formal sales training experience (ForceMgmt, MEDDPIC, etc.) is a plus

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

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