Key Responsibilities:
Sales & Business Growth:
- Develop and execute strategies to achieve and exceed service sales revenue targets.
- Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
- Identify opportunities for upselling and cross-selling new features to existing customers.
- Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
- Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
- Partner with the Customer Success team to enhance customer relationships and loyalty.
- Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
- Act as the primary point of contact for service-related inquiries and contract negotiations.
- Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
- Work closely with Customer Care team to align service offerings with customer needs.
- Coordinate with Sales and Marketing to effectively promote service packages.
- Provide market insights and customer feedback to improve service offerings and drive innovation.
- Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
- Track and report service sales performance, providing insights for continuous improvement to management review
Bachelor’s degree in Engineering or a related field.
7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales.
Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
Strong focus on customer retention, satisfaction, and zero churn.
Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
Excellent communication, negotiation, and relationship-building skills.
Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
Strong analytical skills with experience reporting on renewal performance and customer insights.
Proficiency with CRM tools and SaaS business models.
Skills Required
- Bachelor's degree in Engineering or a related field
- 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales
- Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets
- Strong focus on customer retention, satisfaction, and zero churn
- Experience managing relationships with enterprise customers
- Healthcare IT experience
- Excellent communication, negotiation, and relationship-building skills
- Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams
- Strong analytical skills with experience reporting on renewal performance and customer insights
- Proficiency with CRM tools and SaaS business models
What We Do
PaxeraHealth's mission is to democratize AI in medical imaging. Our Best in KLAS enterprise imaging platform delivers substantial improvements to the accuracy of diagnosis, ease of use and reducing physician burnout. Based in Boston, with a diverse employees and a wide range of backgrounds from 12 countries, we are passionate about revolutionizing medical imaging and saving lives. We are proudly managing more than 220 million imaging studies for 1500 customers in 45 countries. PaxeraHealth was recently recognized as one of the top 100 Healthcare technology companies by the Healthcare technology report.
