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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are seeking a dedicated Renewals Account Representative with a proven track record in sales and account management, ideally with experience in open source or similar enterprise software environments. The Renewals Account Rep will play a critical role in ensuring the continued success and satisfaction of our existing customer base by focusing on contract renewals and opportunities for account expansion. This position is perfect for a sales professional who has contributed to the customer retention efforts for early-stage enterprise products in an entrepreneurial setting. As a Renewals Account Rep you will be a key player in our growth strategy, directly contributing to the stability and expansion of our recurring revenue.
What you'll be doing:
Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base.
Work closely with account executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs.
Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal.
Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity
Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction and loyalty to Kong.
Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address potential churn.
Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives.
Represent Kong with the utmost professionalism, providing exceptional support and guidance to our customers throughout the renewal process.
Fulfill any additional tasks as required by the manager.
What you'll bring:
A genuine commitment to ensuring customers see the value and benefit from their investment in Kong.
2+ years of experience in sales, sales development, or account management, with a preference for candidates with a background in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous.
Demonstrated ability to maintain and grow customer relationships, with a strong focus on achieving high retention rates.
Excellent communication, interpersonal, and negotiation skills, capable of effectively managing customer expectations and closing renewals.
A results-driven approach, motivated by meeting and exceeding targets and objectives.
Strong analytical skills to track and forecast renewal metrics, coupled with a strategic mindset to identify growth opportunities within the existing customer base.
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About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Skills Required
- 2+ years of experience in sales, sales development, or account management
- Proven track record in customer retention and renewals
- Excellent communication, interpersonal, and negotiation skills
- Strong analytical skills to track and forecast renewal metrics
- Results-driven approach with focus on meeting/exceeding targets
- Experience in enterprise software environments
- Knowledge of open source, APIs, and/or infrastructure software
- Experience contributing to customer retention for early-stage enterprise products
Kong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kong and has not been reviewed or approved by Kong.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, particularly in senior and technical positions, with bonuses and overtime enhancing earnings for some. Compensation is generally described as strong across a range of functions.
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Leave & Time Off Breadth — Policies such as flexible time off, company Unplug Days, U‑First Fridays, and a paid sabbatical create multiple avenues for rest and personal development. These offerings support work‑life balance for a distributed workforce.
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Equity Value & Accessibility — Stock options and an employee stock purchase plan enable broad participation in company equity. Equity is positioned as a meaningful component of total rewards alongside cash compensation.
Kong Insights
What We Do
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely and accelerate time to market.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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