Renewal Account Manager

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Renewals Rep - Job Description

Forcepoint is the leading user and data protection cybersecurity company, entrusted to safeguard organizations while driving digital transformation and growth. Our solutions adapt in real-time to how people interact with data, providing secure access while enabling employees to create value.

We have a great opportunity to join our renewals team working within an established team.

Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

• Partner with aligned customers, reseller partners and Forcepoint sales team members daily to identify, progress and close renewal business on time and to the correct forecasted value.
• Takes ownership of Customer Satisfaction, ensuring regular contact with customer base in close collaboration with the channel at all parts of contract life cycle to ensure high level of customer satisfaction.
• Expected to demonstrate a high level of knowledge of aligned customers/partners’ businesses, key initiatives and needs during account reviews.
• Communicates clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalates any concerns appropriately.
• Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 120 days in advance and an accurate forecast is always maintained within Salesforce.com. (Quarterly forecast accuracy is expected to be within 5%)
• Strong member of account team ensuring close working relationship with sales team, other renewal AM’s, channel org and supporting teams.
• Develops relationships with Channel Partners and Distributors for growth of our products within their markets.
• Always observes correct channel policies and rules of engagement during a renewal processes.
   

What you can bring

• Experience in an Inside sales role with high level of achievement against individual quota
• Existing relationship and/or strong familiarity of the partner ecosystem in the region covered.
• Experience of renewals process within a high-tech company in Inside Sales/Tele sales/Business Development or Channel role
• Strong presentation skills; feels confident presenting in front of senior management of the existing customers
• Experience working with large volumes of renewals each quarter.
• Preference for a degree level education or equivalent
• Ability to work in a high-pressure and fast-paced environment
• High level of Accountability
• Keen to learn and develop
• Detail oriented – proven ability to manage complex renewal opportunities and oversee internal processes
• Self-starter, who is highly motivated and experienced working remotely.
• Working based on Australia New Zealand time zone
• Excellent command of English language
• Excellent command of other languages would be an asset

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].

Applicants must have the right to work in the location to which you have applied.