ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.
This is a 24/7 project seeking at least 20 hours of availability weekly.
Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!
System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):
i7 Quad Core 3.0 GHz or higher
32 GB RAM
Nvidia 3080 or higher (or equivalent)
500 GB+ Hard Drive Space (Recommended 1TB)
Dual Monitors – Highly Recommended
Internet speed of at least 100 down and upload 20 minimum
Stable power connection
Ideal Candidate:
Very strong attention to detail
Looking for those who have robust knowledge of game engines; game development is a strong bonus
Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
Technical Customer Support experience
Knowledge of digital marketplace platforms
Salesforce experience (or other CRMs)
Ability to gather and analyze technical data
Foundational understanding of scripting or programming concepts
Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
Professional English fluency
Skills Required
- i7 Quad Core 3.0 GHz or higher
- 32 GB RAM
- Nvidia 3080 or higher (or equivalent)
- 500 GB+ Hard Drive Space (Recommended 1TB)
- Dual Monitors
- Internet speed of at least 100 Mbps down and 20 Mbps up
- Stable power connection
- Technical Customer Support experience (T1 and Advanced)
- Professional English fluency
- Very strong attention to detail
- Ability to gather and analyze technical data
- Foundational understanding of scripting or programming concepts
- Familiarity with quality assurance processes and testing methodologies relevant to game development
- Knowledge of digital marketplace platforms
- Salesforce experience (or other CRMs)
- Game development or gaming industry knowledge
- 3D digital asset moderation experience
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
