Remote Support Engineer MA&TC

Remote Support Engineer MA&TC

Responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ equipment and maximizing customer satisfaction

Your role: 

• Participate in the Remote Support Desk team

• Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP) and Console.

• Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography.

• Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc.

• Perform corrective maintenance, supported when necessary by tier-2 remote support center.

• Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements). · Being responsible for patiënt data in a hospital environment working close to the patient.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

• Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned

• Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.

• Keep abreast of new technologies likely to affect PH range of products

• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

You're the right fit if:

• Bachelor in ICT engineering

• ICT experience (MS Operating systems Windows 11 & Server 2022/2025, SQL, AV, OS Patching, security certificates)

• Knowledge of and experience with local (WIFI) networks;

• Basic knowledge of virtualization & HL7 is desirable is a pre

• Extensive knowledge of Patient Monitoring systems is a pre

• Experience of Healthcare IT is desirable is a pre.

• Experience in maintenance and troubleshooting of technical complex systems

• Preferably demonstrable relevant experience in patient monitoring equipment

• Fluent in Dutch, fluent in French, fluent in English

• “Can do” mentality

• Pro-active · Customer oriented

• Good communicator

• Team player

• Positive, open attitude

• Willingness to participate in 24x7 shift

• Occasional travel to client sites during installation phases

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.​ Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.​ 

This role is an office role, with occasional travel to client sites during installation phases.

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. 

• Learn more about our business here. 

• Discover our rich and exciting history here. 

• Learn more about our purpose here. 

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.