At Philips, we believe our people make the difference. As a Remote Support Engineer, you’ll play a key role in helping customers succeed and improving lives through technology. We’re looking for someone who enjoys solving technical challenges and building trusted relationships with customers.
As a Remote Support Engineer, you’ll be the first line of help for our customers — delivering exceptional service and ensuring they get the most out of Philips products. You’ll support users across the DACH and EU regions, focusing on our Patient Care and Cardiology Informatics solutions.
This role is at the heart of our customer support operations, working closely with cross-functional teams to improve both our products and the overall customer experience.
Your roleProvide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
Escalate critical or complex cases to senior experts when needed.
Maintain a high level of technical knowledge and continuously grow your expertise.
Contribute to our knowledge base and share best practices with global support teams.
Ensure every customer interaction reflects Philips’ commitment to quality and care.
Experience in customer-facing technical support roles.
Strong analytical and problem-solving abilities.
Degree in Computer Science or related technical field.
Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.
Fluency in the German language and good English communication skills.
A collaborative, proactive, and customer-oriented mindset.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
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What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
