This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.
We are looking to add another Remote Support Engineer to the Service Express team on 2nd shift (Monday - Friday, 2:00pm - 11:00pm ET) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!
To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team.
Here's what this position is all about:
- Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint
- Diagnose technical issues remotely with customers
- Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery
- Find and evaluate new support vendors to expand our services and geographic reach.
What we are hoping you will bring to the Service Express team:
- Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal)
- Proven ability to work on remote team is preferred
- Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
- Demonstrated time management and project management skills
- History of contributing to process improvements
We offer you:
- Workplace flexibility that empowers our employees
- Personal growth and advancement opportunities
- PTO available when you start – additional day of PTO for your birthday + PTO volunteer days
- Health insurance with plan options to meet your needs
- 401k with employer match
- Fitness membership reimbursement
- Pay Range: $25-$35/hour
#LI-Remote
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Service Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Service Express and has not been reviewed or approved by Service Express.
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Leave & Time Off Breadth — Time off offerings include paid time off, paid holidays, and paid volunteer time, which can add meaningful non-cash value to the package. Paid volunteer hours and flexibility are repeatedly positioned as differentiators alongside standard PTO.
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Strong & Reliable Incentives — Variable compensation in sales is structured to provide significant upside through uncapped commission, allowing earnings to scale with performance. Weekend work also carries a defined hourly differential, providing a clearer reward for less desirable shifts.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision, with additional components like life insurance and HSA supplements. Gym reimbursement and lifestyle reimbursement further expand the health-and-wellbeing footprint beyond core insurance.
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What We Do
Service Express is an industry-leading data center solutions provider specializing in multivendor maintenance, hybrid cloud and managed infrastructure services. Driven by nearly 1,000 team members worldwide, Service Express is committed to its people-powered culture and developing our people. Service Express has been recognized by Inc., Fortune, Forbes, Glassdoor, Best & Brightest and others. Visit serviceexpress.com and connect with us on Facebook and Instagram for more information
