Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
We are seeking a Senior QA Automation Engineer who will own and evolve our automated testing strategy across web applications, APIs, and AI-powered systems. This is a hands-on, senior-level role for someone who has built automation solutions at scale and understands how quality engineering fits into modern CI/CD pipelines and AI-driven platforms.
You will work closely with Engineering, Product, and DevOps to ensure fast, reliable, and meaningful test feedback throughout the SDLC.
The ideal candidate has a strong software development foundation, experience using and building reliable and scalable automation testing frameworks, incredible attention to detail and a passion for the discipline of software validation.
You need to love wearing multiple hats, getting your hands dirty and power through crunch periods
Responsibilities summary:
- Design, build, and maintain robust E2E automation frameworks for complex web applications
- Lead automation efforts using Cypress and/or Playwright (experience with both is strongly preferred)
- Architect automated test solutions from scratch, not just extending existing frameworks
- Build and maintain API automation suites (Postman/REST/GraphQL)
- Integrate automated tests deeply into CI/CD pipelines (GitHub Actions, Jenkins, CircleCI)
- Ensure automation runs are stable, parallelized, fast, and reliable
- Define automation best practices, standards, and quality metrics
- Automate testing for AI-based features, including:
- AI agents and workflows
- Model-driven decision logic
- Prompt-based systems and non-deterministic outputs - Collaborate with DevOps to optimize execution across environments
- Mentor other engineers on automation strategy and implementation
Who You Are:
Must-Have- 7+ years of Quality Engineering experience
- Strong JavaScript/TypeScript proficiency
- Cypress OR Playwright (must-have; both preferred)
- Proven experience designing automation frameworks from scratch
- CI/CD expertise, including: GitHub Actions, Jenkins, CircleCI or similar
- Test orchestration, parallel execution, and reporting
- Strong API automation experience (Postman, RestAssured, or similar)
- Experience testing AI-powered systems, including AI agents
- Solid understanding of Agile/Scrum QA practices
- Performance testing experience (JMeter, k6, etc.)
- Experience with observability/logging tools (Datadog, New Relic, Splunk)
- Experience validating ML outputs, LLM workflows, or prompt testing
- Cloud-based test execution strategies
Work Perks Worth the Hype:
- 100% covered premiums for employees + dependents (spouse + up to four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
Top Skills
What We Do
Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. We couple the power of our advanced cloud-based dialer with the human touch of a dedicated product expert to drive customer success. Convoso is continuously developing solutions that help maximize the profitability of outbound call centers while supporting compliance.
Why Work With Us
We're a passionate team committed to growth and problem-solving. Our dynamic expansion demands that we find more talented individuals to join our successful company. Convoso's leadership is dedicated to the development of each employee, and maintaining a collaborative, positive culture. If you want challenge and a place to grow, consider Convoso.
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