Remote Retention Representative

Sorry, this job was removed at 04:07 p.m. (CST) on Thursday, Aug 07, 2025
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Hiring Remotely in Nashville, TN, USA
In-Office or Remote
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
Welcome to EchoStar
The Role
Company Summary
Non-Negotiable Base Pay: $16.00/hour + Uncapped Commission
1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided!
Department Summary
Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.
Job Duties and Responsibilities
What You'll Do:
  • Position and sell products/services to new and existing customers
  • Assess customer needs and offer the best solution
  • Bounce back from challenging calls and stay focused on long-term goals
  • Manage time effectively while engaging with customers and handling data entry
  • Provide exceptional customer service to build and maintain relationships

What's in it for You:
  • Career Growth: Opportunity to promote up to two levels in your first year
  • Uncapped Commission: Top performers earn over six figures
  • Rewards and Recognition Program : Earn high-value prizes & trips
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Application Process Overview:
After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.
Skills, Experience and Requirements
  • Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
  • Must live in Tennessee - in/near Nashville, Memphis, Knoxville and Chattanooga
  • High school diploma/GED
  • Flexible to work shifts which can include evenings, weekends, or holidays
  • Smartphone/device with active network connection
  • Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
  • Employee responsible for all setup costs (except where required by law)
  • Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges
Compensation: $16.00/Hour - $34.87/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

EchoStar Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EchoStar and has not been reviewed or approved by EchoStar.

  • Retirement Support A 401(k) with employer matching and discretionary profit sharing is highlighted as part of total rewards. Feedback suggests these programs add long‑term value beyond base pay.
  • Equity Value & Accessibility An employee stock purchase plan with a discounted share price is emphasized as broadly available. Feedback suggests this makes ownership more attainable for many employees.
  • Wellbeing & Lifestyle Benefits Everyday service discounts and mental‑health support through counseling sessions are included. Feedback suggests these perks enhance day‑to‑day value and support wellbeing.

EchoStar Insights

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The Company
HQ: Englewood, CO
14,500 Employees
Year Founded: 1980

What We Do

Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.

Why Work With Us

At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!

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