Remote Retention Representative

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Hiring Remotely in Orlando, FL
In-Office or Remote
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
Company Summary
Non-Negotiable Base Pay: $16.00/hour + Uncapped Commission
1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided!
Department Summary
Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.
Job Duties and Responsibilities
What You'll Do:
  • Position and sell products/services to new and existing customers
  • Assess customer needs and offer the best solution
  • Bounce back from challenging calls and stay focused on long-term goals
  • Manage time effectively while engaging with customers and handling data entry
  • Provide exceptional customer service to build and maintain relationships

What's in it for You:
  • Career Growth: Opportunity to promote up to two levels in your first year
  • Uncapped Commission: Top performers earn over six figures
  • Rewards and Recognition Program : Earn high-value prizes & trips
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Application Process Overview:
After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.
Skills, Experience and Requirements
  • Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
  • High school diploma/GED
  • Flexible to work shifts which can include evenings, weekends, or holidays
  • Smartphone/device with active network connection
  • Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
  • Employee responsible for all setup costs (except where required by law)
  • Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges
Compensation: $16.00/Hour - $34.87/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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Remote Retention Representative

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EchoStar Logo EchoStar

Remote Retention Representative

Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
In-Office or Remote
Orlando, FL, USA
16-35
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The Company
HQ: Englewood, CO
14,500 Employees
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!

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EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
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